Customer Service Reviews of reverb.com

What Is Reverb.com & Is It Worth It For Musicians?

Shopping in the 21st century has become easier than ever with everything beyond your wildest dreams is just one click away. Online marketplaces such as Reverb.com have developed and grown exponentially over the past 10 years and will continue to do so in the years to come.

In the shadows of giants like Amazon and eBay, newer marketplaces have begun to flourish. Founded in 2013, Reverb is a haven for music gear lovers. But is Reverb.com legit I hear you ask? That’s what we’re going to find out here in one of the most extensive Reverb.com reviews out there! In this article, we’re going to delve into the site’s features, how to start selling your gear, and spark the Reverb.com vs eBay debate.

If you like the sound of that, keep reading to find out everything you need to know about Reverb.com!

What Is Reverb.com?

Reverb.com is an intuitive, easy-to-use online marketplace specifically for new, used, and vintage music equipment – created by musicians, for musicians.

From guitar pedals to vintage synthesizers, this is the go-to site to buy and sell your gear. Alternatively, you could use the Reverb.com app to carry out your gear needs.

What Does Reverb.com Do?

Besides perpetuating the global pandemic of GAS (Gear Acquisition Syndrome), Reverb.com primarily connects buyers and sellers of musical instruments and equipment and for their services, takes a small commission fee from the seller.

Community

Thanks to Reverb.com, pedals have never been easier to acquire or sell on. This has created a community of guitar players and gear enthusiasts which is built on trust and their mutual love of music – as opposed to eBay whose users would be looking to purchase more than just music equipment.

This strong foundation makes second-hand Reverb.com guitars a reliable choice of instrument since there is a deep level of trust which runs deep within the Reverb community.

At least in our experience, you are very unlikely to be misled or scammed using Reverb so hopefully, this puts your mind at ease when purchasing your next pedal!

How to Purchase an Item on Reverb

To purchase an item on Reverb:

  • Find an item you want to purchase on Reverb.com.
  • Click Add to cart.
  • Choose your preferred payment method within your Cart.
  • Click Proceed to checkout.
  • If you’re signed in to your Reverb account, confirm your shipping address and payment details.
  • If you’re checking out as a guest, click Checkout as a guest. Fill in your shipping and payment details.* We recommend creating a Reverb account for added benefits and convenience in tracking your purchase.
  • Click Continue.
    • For PayPal, click PayPal Check out.
    • For Affirm Financing, click Check Out with Affirm
  • Review your order to check that your information and order are correct.
  • Click Place Order.

How to save on Reverb.com purchase

Use 10$ OFF Coupon Code: 22CF10OFF50
Paste this code at checkout at Reverb
Save $10 off your first Reverb purchase.

Tailor Your Reverb.com Experience

 

Whilst browsing the mass market for all kinds of tasty gear is a fun pass-time, an extremely useful tool Reverb offers is the ability to tailor your feed to your requirements and specific gear needs.
 

Once making a search for something you wish to purchase or are interested in, you can follow that page which will keep you notified of new listings on that page and even be notified via email if you so desire. This will allow you to tailor your search priorities.
Becoming A Reverb.com Affiliate.

Selling your gear is not only a great way to get some change for some unwanted items in your arsenal, but in having a thriving second hand market, more and more musicians or music producers can afford otherwise expensive gear.

This feeds directly into the music industry with more premium gear available at a low price – the cheaper the gear, the more high-quality music we can make!

 

Selling on Reverb.com is a very straightforward process but to give you a helping hand, we’ll talk you through it.

Here is our ultimate seller’s guide for how to sell on Reverb.com.

Step 1

First, type in the name of the item you wish to sell.

Reverb.com has a big ‘Sell’ button on the homepage – that’s a good place to start. When you click this it will take you to this page.

Here, you can search for the item you’re looking to sell. This makes your life easier when typing in specifics to your item as the specs are already filled in for you.

If you misspell your item or include grammatical errors – similarly to other search engines like Google – Reverb.com do a fantastic job in finding the item closest to your spelling.

What if I can’t find my item? I’m glad you asked! If you can’t find your item in the database then you can input your own information to
create a listing.

Step 2

Next, name your price.

After choosing the condition of your item, Reverb.com will give you a suggested price for it based on what they’ve been sold for in the past
and present.

Step 3

Now, add images to your listing.

Get the camera out and take a few snaps of your chosen item. Just make sure they are at least 620 x 620 pixels as that is Reverb’s minimum requirement for photos.

We recommend taking pictures in focus, good lighting, and be sure to include as many as possible to help your item stand out from the rest. It’s worth your while to not just use the manufacturer’s photos as it is likely others have done so. 

Step 4

Next, write a description.

A common mistake many make when selling on Reverb.com is listing off specs. This is more likely to put a potential buyer to sleep than coerce them towards buying your item! Instead, you should write a detailed description that fully sums up your item and the condition it is in.

For some instruments, it might be worth mentioning whether your item comes from a smoke-free home.

It’s important to mention any modifications or maintenance carried out on your item. A great way to sell your items is to convince your buyer that they’ve found a needle in the haystack. Say you have a matched pair of Royer ribbon microphones that have only been out it’s case once or twice, have not been taken out of the building or left exposed for example. They’ll be much more likely to sell with that type of description.

Descriptions can only paint so much of a picture. If it’s a product that just has to be heard to be appreciated, Reverb offers the option to add a YouTube and/or Soundcloud link where you can give a sample of what your item sounds like.

Pro tip: No audio is better than bad audio. If your audio quality is poor for your demo it is not worth including as it could turn people away. These are music lovers and audiophiles we are selling to after all!


Step 5

It’s time to calculate shipping costs. While Reverb in the US offers a Shipping Label Estimator, the UK does not just yet but fear not! Royal Mail or UPS websites will calculate shipping for you.

If you’ve never safely packed your gear up for shipping, Reverb offers easy-to-follow tutorials on how to do so, along with recommendations for budget-friendly materials.

Step 6

Reverb bump is an optional service in which you can pay a little extra (upon the sale of your item) in return for Reverb optimizing premium placement for your listing.

Essentially, this will divert more people to your listing as it will be higher on lists and be viewed a whole lot more.

Step 7

Preview your list and publish.

This is your chance to step into your buyers’ shoes and see how your listing will look before going live and see if you need to make any last-minute adjustments.

Once you are content with your listing, you can publish it.